FAQ

Missing Package? Read First:

• Has your estimated delivery date passed? If not please wait.

• When can I claim? It is a requirement for all lost package claims to be submitted within 30 days of the estimated delivery date. After this unfortunately, our hands are tied by the supplier.

• Does the tracking say "Delivered"? If the postal carrier logs the item as successfully delivered, it is legally classified as a local postage issue. Please check your local sorting office, neighbours and safe drop spaces. We can try to help via ‘Contact’ but without strong evidence, generally cannot issue free replacements for items officially marked as delivered.

UK/EU customers retain statutory rights, but other orders cannot be exchanged/returned unless there is damage or an error. Damages and errors are corrected at no cost to the customer including postage but other orders that qualify for returns are subject to customers paying for the postage. Please note that these items must be in their original unwashed, unworn condition.

Important Notice: Do not send returns to the fulfilment address listed on your shipping package. Please contact our support via our Report an Issue button on the store front (opens a Contact Form) first to receive proper instructions.

Damages and Errors: If your item arrives defective, damaged, misprinted or the wrong colour or size to what you’ve ordered we will correct the error at absolutely no cost to you the customer. This includes a free replacement and fully covered shipping/postage costs.

Important Notice: Do not send returns to the fulfilment address listed on your shipping package. Please contact our support via our Report an Issue button on the store front (opens a Contact Form) first to receive proper instructions.

When will my order arrive?
Every item on our store is custom-printed to order just for you. Because of this on-demand process, production takes 2–5 business days before shipping.
Once shipped, standard shipping typically takes 3–6 business days domestically. You will receive a tracking link via email the moment your order leaves our facility.